Privacy Policy

1. Introduction

Prep360 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online educational platform designed for BECE exam preparation in Ghana.

Please read this Privacy Policy carefully. Using Prep360 does not by itself grant advertising consent; Meta advertising tools remain off unless an eligible adult makes an affirmative choice. If you do not agree with our essential service data practices, you should not use our Service.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect the following personal information:

• Student Information: Full name, email address, and password
• Guardian Information: Guardian/parent name, mobile number, and email address
• Account Information: Username, subscription status, and payment information (processed securely through Paystack)

2.2 Usage Data

We automatically collect information about how you use Prep360, including:

• Questions answered and performance metrics
• Time spent on different subjects and topics
• Progress tracking data and learning analytics
• Device information (browser type, operating system, IP address)
• Log data (access times, pages viewed, features used)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2.4 Meta advertising measurement

Meta advertising tools are off by default. If an adult guardian or public visitor chooses “Allow advertising,” we may load Meta Pixel and use Meta Conversions API on approved acquisition, registration, checkout, and payment pages. Meta may receive the event, page context, advertising cookies, device/network details, and hashed contact details belonging to the consenting adult payer or account holder. We use this information to measure and improve advertising; Meta processes it under its own terms and privacy policy.

We do not send learner identities, classroom activity, assessment answers, quiz results, scores, study plans, or known minor data to Meta. You may reject or withdraw permission at any time using “Advertising privacy choices” in the site footer. Withdrawal stops future Pixel and Conversions API collection on this browser and removes Meta attribution cookies set by Prep360.

3. How We Use Your Information

We use the collected information for various purposes:

• Service Provision: To provide, maintain, and improve our educational services
• Personalization: To personalize your learning experience and provide tailored content
• Progress Tracking: To track and analyze your academic progress and performance
• Communication: To send weekly progress reports to guardians and important service updates
• Payment Processing: To process subscription payments and manage billing
• Support: To respond to your inquiries and provide customer support
• Analytics: To understand how users interact with our Service and improve our platform
• Security: To detect, prevent, and address technical issues and security threats

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, such as:

• Payment processors (Paystack) for handling subscription payments
• Email service providers for sending progress reports and notifications
• Cloud hosting providers for data storage and security
• Meta, only after marketing consent, for adult-only advertising measurement described above

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If Prep360 is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure password hashing and storage
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through certified payment gateways

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Under Ghana's Data Protection Act and other applicable laws, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal obligations
• Objection: You can object to certain processing of your personal information
• Data Portability: You can request a copy of your data in a structured, machine-readable format
• Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your information

To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.

7. Children's Privacy

Prep360 is designed for Junior High School students, many of whom are under 18 years of age. We take children's privacy seriously and have implemented special protections:

• Guardian Consent: We require guardian/parent information and consent during registration
• Guardian Notifications: Guardians receive weekly progress reports to stay informed about their child's usage
• Limited Data Collection: We collect only the minimum necessary information to provide our educational services
• No Marketing to Children: Meta tracking is suppressed on learner routes and we do not send children's identities or learning activity for advertising
• Guardian Control: Guardians can request access, correction, or deletion of their child's information

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our educational services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain academic records for educational purposes

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or legitimate business purposes.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of Ghana where data protection laws may differ. By using Prep360, you consent to the transfer of your information to these facilities.

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed or stored.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We will also notify you via email and/or a prominent notice on our Service prior to the change becoming effective if the changes are material. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: